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Problems searching SU on a mac

 
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emcampbe



Joined: 18 Sep 2007
Posts: 1
Location: Chicago, IL

PostPosted: Tue Sep 18, 2007 6:45 pm    Post subject: Problems searching SU on a mac Reply with quote

Has anyone had any issues searching for fares from a mac recently. I'm working with tech support to try and find the issues, but have not been able to search for a fare, or book flights using either Safari or Firefox, and I'm up to date with both the OS and browsers. Alternatively, has anyone on a mac been able to successfully search for a fare or book a ticket?

It looks to me like for some reason, the "searching for student fares" page isnt properly being re-directed to the search results when they become available, as it normally does. I'm more than a little annoyed, as I have a couple of tikcets coming up next month that I need to book, and SU usually has significantly better prices then the airlines and other travel agencies, and even STA on at least one of the routes I'm flying.
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SUlesley



Joined: 21 Sep 2007
Posts: 1

PostPosted: Fri Sep 21, 2007 3:01 pm    Post subject: Reply with quote

Currently our best tech folks are working on this problem. While we have not had any other reports lately of folks having problems on our site while using a mac, we are actively trying to resolve the issue. In the meantime if you are still unable to successfully book online due to technical problems, please call our helpful agents at 1-800-272-9676 M-F 9-9 or weekends 11-6 EST.
In general we are always looking for feedback on technical issues so we can solve problems. Without your help we may not know there is a problem!
As well, please visit our FAQ page for more answers to your questions.

emcampbe, thank you for all your help in trying to resolve this glitch on Studentuniverse!
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