What if I have a family emergency?

[StudentUniverse]

If you have a family emergency, including the illness or death of a family member, and cannot travel as planned, please contact us at 800-272-9676, or +1.617.321.3100 (From outside the US). Our Agents are available to assist you Monday-Friday 9AM-9PM ET, Saturdays and Sundays 11AM-6PM ET. If you have already departed, we recommend you contact the airline directly to arrange an alternative flight. Whether you are contacting the airline or StudentUniverse, change/cancellation fees will apply. If your ticket is non-refundable, most airlines will not make exceptions even in these instances.[/b]